Installation and Adjustment:
After the product has been sold, we will send specialist to guide
the installation free of charge, and assist the installation unit in performing
adjustment.
■ Inspection and Training:
- The use may come to our factory for inspection at any time. For those users
located in Beijing, we will perform the on-site training to the operators of the
user’s free of change, covering such contents as equipment theory, structure,
operation, maintenance and repair, etc.
■ Maintenance and Repair:
- There are specialized maintenance centers all over established by us. They
are able to arrive at the site for maintenance within 24 hours after receiving a
receiving a request from the user.
- We have spare parts and products of allmodels needed, able to be provided
to the users at any time.
- All the maintenance and repair personnel of company and its agents have
been strictly trained, They have acquired the professional skills and are
qualified for maintenance, fully capable of satisfying the user’s maintenance
needs.
- Thewarranty period of our products is 18 months form purchase. If a
defective is found due to qualified problems of the product, we will perform
three commitments: repair, replace and refund.
- During warranty period the labor and transportation costs for maintenance
are free of charge; out of this period we charge only a little of the labor and
transportation costs. If a problem is due to the quality issue of the product itself,
we will provide the spare parts needed free of charge, if necessary, replace the
product. If a problem occurred is due to the user’s improper operation or
installation reasons, we will collect the spare parts only.
- When any product has been updated, its original spare parts are guaranteed
to be provided for 10 years.
- We will visitthe user’s site regularly to solve real problem and guarantee the
use of the product by the user.
■ Maintenance:
- A maintenance agreement can be signed between manufacture and the user,
by which we can dispatch personnel to the user’s site for regular maintenance
on the product.