Lu Young Machinery has rich experienced technical engineers team, which can provide timely, professional and high-efficient after sales service, including product introduction, installation, adjustment, maintenance, technical training ,door-to-door service and so on. You can always connect to us by phone, email, internet, on-site, and so on. After your request and requirement reaches us, a reply or even a solution will be offered to you in within 24 hours.

Pre-sale Service
Our professional sales and technology team like to help you.Whenever you have problem for model choice,specification confirm,machining capabilty and business protection and so on.

After-sale Service
Our professional sales and technology team like to help you.

 

Inspection and Training

we welcome our customers to visit our factory for inspection at any time. And we will perform the on-site training to the operators of the
user’s free of change, covering such contents as equipment theory, structure,the operation, maintenance, and repair, etc.


  • After the product has been sold, our specialist team will assist the installation and debuging free of charge.

Installation and Adjustment

Installation and Adjustment

After the product has been sold, we will send specialist to guide
the installation free of charge, and assist the installation unit in performing
adjustment.

Inspection and Training


  • we welcome our customers to visit our factory for inspection at any time.

  • We will perform the on-site training to the operators of the user’s free of charge in our factory in 3 days.

Repairment

There are specialized maintenance centers all over established by us. They

are able to arrive at the site for maintenance within 24 hours after receiving a

receiving a request from the user.

● We have spare parts and products of all models needed, able to be provided

to the users at any time.

● All the maintenance and repair personnel of the company and its agents have

been strictly trained, They have acquired the professional skills and are

qualified for maintenance, fully capable of satisfying the user’s maintenance

needs.

● The warranty period of our products is 18 months form purchase. If a

defective is found due to qualified problems of the product, we will perform

three commitments: repair, replace and refund.

● During the warranty period the labor and transportation costs for maintenance

are free of charge; out of this period we charge only a little of the labor and

transportation costs. If a problem is due to the quality issue of the product itself,

we will provide the spare parts needed free of charge, if necessary, replace the

product. If a problem occurred is due to the user’s improper operation or

installation reasons, we will collect the spare parts only.

● When any product has been updated, its original spare parts are guaranteed

to be provided for 10 years.

● We will visit the user’s site regularly to solve a real problem and guarantee the

use of the product by the user. 

Installation and Adjustment:

 

 

 

After the product has been sold, we will send specialist to guide

 

the installation free of charge, and assist the installation unit in performing

 

adjustment.

 

■ Inspection and Training:

 

 

 

  •  The use may come to our factory for inspection at any time. For those users

 

located in Beijing, we will perform the on-site training to the operators of the

 

user’s free of change, covering such contents as equipment theory, structure,

 

operation, maintenance and repair, etc.

 

■ Maintenance and Repair:

 

  •  There are specialized maintenance centers all over established by us. They

 

are able to arrive at the site for maintenance within 24 hours after receiving a

 

receiving a request from the user.

 

  •  We have spare parts and products of allmodels needed, able to be provided

 

to the users at any time.

 

  •  All the maintenance and repair personnel of company and its agents have

 

been strictly trained, They have acquired the professional skills and are

 

qualified for maintenance, fully capable of satisfying the user’s maintenance

 

needs.

 

  •  Thewarranty period of our products is 18 months form purchase. If a

 

defective is found due to qualified problems of the product, we will perform

 

three commitments: repair, replace and refund.

 

  •  During warranty period the labor and transportation costs for maintenance

 

are free of charge; out of this period we charge only a little of the labor and

 

transportation costs. If a problem is due to the quality issue of the product itself,

 

we will provide the spare parts needed free of charge, if necessary, replace the

 

product. If a problem occurred is due to the user’s improper operation or

 

installation reasons, we will collect the spare parts only.

 

  •  When any product has been updated, its original spare parts are guaranteed

 

to be provided for 10 years.

 

  •  We will visitthe user’s site regularly to solve real problem and guarantee the

 

use of the product by the user.

 

■ Maintenance:

 

 

 

  •  A maintenance agreement can be signed between manufacture and the user,

 

by which we can dispatch personnel to the user’s site for regular maintenance

 

on the product.